Welcome to HAMLET MAINTENANCE LTD. By accessing, browsing, or consulting and purchasing related services through this website, you indicate that you have read, understood, and agreed to the following terms and services. If you do not agree to these terms, please cease using this website and related services.
- Scope of Services
HAMLET MAINTENANCE LTD primarily provides installation services related to residential and commercial heating and air conditioning systems, including but not limited to:
Single-room wall-mounted air conditioner installation
Multi-split system installation
Residential air conditioning installation
Complete residential heating and air conditioning system installation
Commercial air conditioning and heating system installation
Equipment installation, testing, and basic after-sales support related to the above services
Specific service content is subject to the customer’s actual needs, project conditions, and the final scope of services confirmed by both parties.
- Project Consultation and Quotation
Customers can submit project requirements and contact information through the website. We may need to further understand the property type, installation location, system requirements, equipment quantity, and site conditions.
Any price or service information displayed on any website page, unless explicitly stated as a final price, shall not be considered a final quotation for a specific project.
All services on this website are purchased on a one-time basis; subscription services are not available.
The final service price will be determined based on the actual project details, equipment selection, installation difficulty, material requirements, and other relevant factors, and will be confirmed with the client before service commencement.
- Service Confirmation and Payment
Before service commencement, the client should confirm the service content, project price, and related arrangements.
If the project involves advance payments, deposits, or other payment arrangements, the specific amount, payment time, and payment method will be subject to the confirmed project information.
Unless otherwise expressly agreed by both parties, the client should complete payment promptly according to the confirmed payment arrangements.
If the client fails to make payment as agreed, we may suspend project arrangements until the relevant payments are completed.
- Project Arrangement
The service time will be determined in consultation with the client after project requirements, quotation, and installation conditions are confirmed.
The actual installation time may be affected by the following factors:
On-site installation conditions
Equipment and material supply
Project scale
Whether the client’s site has the necessary construction conditions
Weather or other factors beyond reasonable control
If the project timeline is reasonably adjusted, we will communicate with the client promptly as appropriate.
- Customer Responsibilities
To ensure the smooth operation of the service, the customer shall:
Provide accurate and truthful project and contact information
Provide necessary information related to the installation
Ensure the agreed installation area is accessible
Inform the customer of any known site limitations or special circumstances before installation
Ensure the basic site conditions required for construction are met
Make the relevant payments on time as agreed.
If the project is adjusted due to inaccurate information provided by the customer, site accessibility issues, or significant differences between the installation conditions and previously provided information, the associated additional costs or time changes may need to be reconfirmed.
- Installation and Construction
We will perform installation according to the confirmed project scope and complete the relevant work in accordance with applicable industry requirements and reasonable construction specifications.
After installation, necessary inspections and operational tests will be conducted where applicable.
For additional work beyond the original service scope, the service content and costs may need to be reconfirmed before implementation.
- Equipment and Materials
The equipment, materials, and related accessories used in the project will be determined based on customer needs, project conditions, and the final confirmed plan.
If specific equipment or materials are unavailable, we may discuss feasible alternatives with the customer. Any significant alternative arrangements should be confirmed before implementation.
- Service Cancellation
If a customer wishes to cancel a confirmed service, they should contact us through the website as soon as possible.
If the project has not yet started, we will process the cancellation request based on the specific project circumstances and applicable laws.
If reasonable and non-refundable project costs, special procurement expenses, or partial service completion have been incurred before the customer requests cancellation, related costs may be processed on a case-by-case basis.
Consumer cancellation rights that are not excluded or restricted by law are not affected by this clause.
- Refunds
If a refund is applicable, the refund amount and processing method will be determined based on the specific project circumstances, payment status, completed services, and applicable laws.
For services not yet provided, if the customer is legally entitled to a refund, we will process the refund in accordance with applicable laws.
For services that have been completed or actually provided, refund eligibility may be affected by the scope of completed services and applicable legal provisions.
- Service Quality and Problem Feedback
We will provide relevant services with reasonable professional standards.
If a customer believes there is a problem with the service, they should contact us as soon as possible after discovering the issue, providing relevant project information and a description of the problem so that we can understand the situation and take appropriate action.
For applicable installation issues, we may arrange inspection, repair, or other reasonable solutions based on the actual situation.
- Intellectual Property
The text, images, graphics, page layout, brand elements, and other content on the HAMLET MAINTENANCE LTD website, unless otherwise stated, are the property of the website operator or relevant rights holders.
Unauthorized reproduction, modification, dissemination, sale, or use for commercial purposes is prohibited.
When submitting project information, customers should ensure that the text, images, or other materials they provide do not infringe upon the intellectual property rights or other legitimate rights of any third party.
- Website Use
You agree to use this website in a legal and reasonable manner and shall not:
Engage in illegal activities
Unauthorized access to the website system
Interfere with the normal operation of the website
Upload malicious software or harmful code
Submit false orders or inquiries
Attempt to obtain other users’ information
Unauthorized copying of website content
If any violation of these terms is discovered, we may restrict or terminate access to the relevant website.
- Third-Party Services
The website may use payment, hosting, analytics, communication, or other technical services provided by third parties.
Third-party services may be subject to their own terms and privacy policies. We will select service providers relevant to our business within a reasonable scope, but we cannot be responsible for all operations of independent third-party services.
- Limitation of Liability
We will take reasonable measures to ensure the normal operation of the website and services, but to the extent permitted by law, we do not guarantee that the website will always be free from technical interruptions, errors, or temporary inaccessibility.
We shall not be liable for delays or inability to perform due to events beyond our reasonable control, beyond the scope permitted by applicable law.
These Terms do not exclude or limit liability that cannot be excluded or limited by law, including the rights of consumers under applicable law.
- Force Majeure
If service delays or inability to be provided are caused by events beyond our reasonable control, we may need to adjust project arrangements.
Such circumstances may include severe weather, natural disasters, supply chain disruptions, public infrastructure failures, government measures, traffic disruptions, or other events that are not reasonably foreseeable or controllable.
Where reasonable, we will communicate with affected customers as soon as possible.
- Applicable Law
These Terms and Conditions shall be governed by applicable English laws.
In the event of any dispute, the parties shall first attempt to resolve it amicably through communication. If such resolution fails, the parties may seek appropriate dispute resolution methods in accordance with applicable law.
- Modification of Terms and Conditions
We may update these Terms and Conditions in accordance with changes in website functionality, service content, business arrangements, or applicable law.
